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Frequently Asked Questions

At Coastal Plumbing and Heating Calgary, we understand how important your plumbing is to your home and family. That's why we're dedicated to providing exceptional plumbing services to our valued customers. Our team of highly trained and experienced plumbers can tackle any plumbing problem with knowledge and skill, whether it's a simple maintenance task or an emergency repair. We pride ourselves on being reliable, prompt, and professional. Let us take care of your plumbing needs so you can have peace of mind knowing your home is in good hands.

a plumber from Coastal Plumbing and Heating Calgary is talking with a customer while working under the faucet.

Frequently asked questions

  • What services does Coastal Plumbing and Heating offer?
    Coastal Plumbing and Heating provides a comprehensive range of services including plumbing repair, heating system maintenance and installations, drain cleaning, water heater services, and emergency plumbing solutions.
  • Are you licensed and insured?
    Yes, we are fully licensed and insured, ensuring that all services provided meet the highest standards of safety and professionalism.
  • Do you offer 24/7 emergency services?
    Absolutely! We understand that emergencies can occur any time, so we provide 24/7 services for those unexpected plumbing and heating crises.
  • How do I schedule an appointment?
    You can schedule an appointment by calling our office directly or by filling out the contact form on our website. We'll get back to you promptly.
  • Are there any service warranties?
    Yes, we offer warranties on various services and installations. The duration and specifics vary based on the service, but rest assured, your satisfaction is our priority.
  • How do you charge for your services – hourly or flat-rate?
    We provide both hourly and flat-rate pricing options depending on the service required. Our technicians will provide a clear estimate before commencing any work.
  • Do you offer services outside of Calgary?
    Our primary service area is Calgary, but we also cater to surrounding areas on a case-by-case basis. Please contact us to check for availability.
  • How quickly can I expect a technician to arrive during an emergency?
    In case of emergencies, we prioritize rapid response. Typically, our technician will arrive within 1-2 hours of the call, depending on traffic and weather conditions.
  • Can you provide references or testimonials from previous clients?
    Absolutely! We pride ourselves on our work, and we have many satisfied customers who have shared their experiences on our website's testimonial section.
  • Do I need to provide any tools or equipment?
    No, our technicians come equipped with all necessary tools and equipment to handle the job efficiently.
  • Can I buy my own parts for repairs or installations?
    While we recommend using the parts provided by us for quality assurance, if you have a specific part or brand in mind, we can certainly discuss its installation.
  • How can I get a quote for a specific service?
    Simply contact us with the details of your requirement, and we'll provide a free, no-obligation quote.
  • Do you offer any promotions or discounts?
    Yes, we periodically offer special promotions and discounts. Please check our website or give us a call to know about current offers.
  • How can I provide feedback on your services?
    We value customer feedback. You can submit your feedback through our website or put a review on our google account. Your insights help us continually improve our services.
  • Do you serve areas like Cochrane, Airdrie, Chestermere, or Crossfield?
    Yes, we proudly extend our services to neighboring towns around Calgary, including Cochrane, Airdrie, Chestermere, and Crossfield. If you're from these areas and need plumbing or heating assistance, don't hesitate to reach out!
  • I have a burst pipe, what immediate action should I take?
    First, shut off the main water supply to your property. This will prevent further water damage. After doing so, contact us immediately for emergency service, and we'll guide you further.
  • My heating system has suddenly stopped working in the middle of the night. What should I do?
    Ensure the thermostat is set correctly and check if there's a tripped breaker or a blown fuse. If these are fine and the system is still not working, contact our 24/7 emergency service, and we'll assist you promptly.
  • There's a strong gas smell in my home. Could this be from my heating system?
    If you smell gas, it's crucial to act immediately. Turn off the gas supply, avoid using any electrical switches or appliances, evacuate the property, and call the emergency gas line. After ensuring safety, contact us to inspect and repair your heating system.
  • My drain is backing up, and I fear it might overflow. How can I stop it?
    Avoid using water in the affected area. You can try plunging gently, but if the problem persists, it's best to call us immediately. Backed up drains can indicate deeper issues that require professional attention.
  • I hear strange noises from my water heater, and the water is discolored. Is this an emergency?
    Discolored water and unusual noises might suggest sediment build-up or a malfunctioning component. While it may not pose an immediate threat, it's essential to get it checked as soon as possible to prevent further issues. Contact us for an evaluation.
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